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You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
Craig Burkhard, Vice-President, Lending, MacDill Federal Credit Union
 

Cities & Dates:

The following could be a public program or individual consultations with a client. To hear more, please contact us. 

 

 

August 4 thru 9, 2008 - Accra, Ghana (West Africa)
                          - Advanced Collections
                          - Negotiating
                          - Stress & Time Management

August 13 & 14 - Ottawa, Canada

August 25 & 26 - Kuala Lumpur, Malaysia

September 22 & 23, 2008 - A two-day program on Platinum Negotiations
in Toronto - click here fore more info

September 29 & 30 - Sault Ste. Marie, Ontario

October 7 - Rochester, New York

November 10 - Calgary, Alberta

November 13 - Toronto, Canada

November 17 - Ft. Smith, NWT

November 25 & 26 - Ottawa, Canada

Study from home?

Can't get to one of these locations? Consider the PACE
Program© offered by the International Center for Professional Collections.

www.incprocollect.com
 

Collect more money, quicker - and keep your customers!

Popular subjects from a typical program include:

  • Mastering the three phases of a collection call

  • Learn how to be assertive without being too aggressive

  • Excuses? Never be thrown by an excuse again. Never!

    How to handle the 9 to 10 excuses heard 90% of the time - as well as the excuses (no matter how long you've been in the business) you have never heard before!

  • How to write an effective letter, fax and e-mail for collections

  • Words and phrases to avoid like the plague and those that work like magic to reduce debt.

  • An simple and easy to use method to resolve the excuse you have never heard before!

  • "Who's side are they on?" - Working effectively with your sales department

  • How to develop the 'special collection voice'

  • Cool, calm...and collected - deal with the Customer who is difficult, irate - maybe even obscene
     

  • Effective negotiating techniques (including the 'Scotty & Captain Kirk method)

Who should attend?

Anyone in the business of reducing accounts receivable. This ranges from accounts receivable personnel to support staff to management. Our program is geared to consumer as well as commercial collections and all ranges of experience and 'time on the job'.

 
 
 

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Have a tailored program delivered at your location!

With five people or more, your cost can as low as $175 per person and we tailor the program to fit your needs.  Want to hear more? Click here and send e-mail.