Home :: Collection Training
 
 
 
 
 
Tim was a guest speaker at our Toronto Motion Picture & Television  Credit Association meeting. In the short time that Tim spoke to the group not only was he an outstanding motivator, but he also validated what we were doing right and what processes we  could improve. The group was captivated by his sense of humour and reference to everyday situations. I highly recommend attending one of Tim's seminars for both the seasoned credit professional and novice alike. I know I'll be sending my staff on the full day training session in the near future."

Paula Thorpe, ACI , Credit Manager North America, Deluxe Laboratories

Learning about collections is sometimes as misunderstood as collecting itself.  Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."

Gilles N. Therrien
Manager, Process Excellence Customer Relationship Support
Canada Post

 

Collection Training to improve Accounts Receivable

Your course was dynamic.  After having done collections for 25 years, there were ideas and helpful suggestions that I was able to take away and continue to use daily.  Thank you.

     Jo-Ann Larson, Accounts Receivable Administrator, Calgary
 

You may work alone or in a team environment. Perhaps you are seasoned or you may be new to the business of accounts receivable. Our training programs for collections have been highly rated by people just like you. 

 

CollectABILITY:

The Paulsen Method of Account Collectionsİ, is designed to develop and produce professionals in organizations who appreciate that collecting accounts receivable is NOT the objective. Our objective is to create and to maintain a customer - through effective use of collection techniques. 

 
 

'Even with the years of experience our collection staff has, it was amazing how by learning a different way of wording a simple call or fax, could put a different, positive spin on collecting!  It was a fun day, and well worth the time!'

 Jennifer Aylward
AR/Collection Manager
M-O Freightworks
 

 
 

Some popular topics:

  • Mastering the three phases of a collection call
  • How to handle the 9 to 10 excuses heard 90% of the time
  • How to write an effective letter, fax and e-mail for collections
  • A simple and easy to use method to resolve the excuse you have never heard before!
  • "Who's side are they on?" - Working effectively with your sales department
  • How to develop the 'special collection voice'
  • Cool, calm...and collected - deal with the Customer who is difficult, irate - maybe even obscene
  • Effective negotiating techniques including the 'Scotty & Captain Kirk method'. 
     

Click the following to take you to: 

In-house training seminars

Conference speaking and keynotes

Consulting services to improve accounts receivable. 

Our clients have worked with us to develop programs specifically geared to their business and objectives. 

It would be our pleasure to work with you. Please contact us for more information.

 
 
 

    Partial Client List

  • Air Canada
  • Austin Energy
  • Baxter Medical Center
  • Bell Canada
  • Canada Post
  • Clarke Transport
  • Courts Jamaica
  • Detroit Energy (D.T.E.)
  • Lucent Technologies
  • McDill Federal Credit Union
  • N.A.C.M. (Hawaii)
  • Purolator Courier
  • Rogers
  • SaskTel
  • Student Loan Finance
  • Texas Credit Union
  • TD Canada Trust
  • Toronto Hydro

To review the full client list as well as reviews, please go to client list and comments.