In this dynamic and content
rich collection program,
delivered by Tim
Paulsen, you will learn how to:
-
Recognize and use to your advantage, the
standards of professional collections
-
Master the three phases of a successful
collection call
-
Handle "ALL" excuses quickly and
professionally - never
be thrown by an excuse again. Guaranteed!
-
Develop a special collection voice, more
compelling
to the debtor
-
Deal with the irate customer
-
Skillfully use role-playing to your
advantage
-
Write masterful collection letters
-
Know and use the major twelve negotiation
techniques of
expert and seasoned collectors
…and
more…much more!
We're gonna' have fun too! Techniques from
movies and television that will help you collect
more money, quicker and still keep your customers!
Don't wait! This popular class is
only held twice each year in Toronto and
registration is limited.
Registration/Investment: $320 +
h.s.t.
Includes: Workbook,
refreshments and certificate. Lunch is not
included. Networking with other participants is
highly encouraged at breaks and at lunch. Bring
lots of business cards!
Questions about the program? Please contact us
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