Tailored in-house collection seminars

This is what we do best - working with you to develop a training program, tailored to get the very best from everyone in your organization. 

Let's talk! There is no fee for any initial consultation. 

• Class size has ranged from six to 30
• Half-days, full days or longer
• Options for review/audit before and after
• Feel free to put your trainers in our program!
• Ask about our volume discount for more than three seminars
• No fee for initial consultation
• Our guarantee is simple: Our client is satisfied or they do not pay
  

Popular subjects include:

• Mastering the three phases of a collection call
• How to handle the 9 to 10 excuses heard 90% of the time
• How to write an effective letter, fax and e-mail for collections
• An simple and easy to use method to resolve the excuse you have never heard before!
• "Who's side are they on?" - Working effectively with your sales department
• How to develop the 'special collection voice'
• Cool, calm...and collected - deal with the Customer who is difficult, irate - maybe even obscene
• Effective negotiating techniques (including the 'Scotty & Captain Kirk method)