In-house training

Tailored in-house collection seminars

As a Gold Advanced Toastmaster, I can’t help myself – I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
Melinda Shank-Miles, Long and McQuade

 

This is what we do best – working with you to develop a training program, tailored to get the very best from everyone in your organization.

Let’s talk! There is no fee for any initial consultation.

  • Class size has ranged from six to 30
  • Half-days, full days or longer
  • Options for review/audit before and after
  • Feel free to put your trainers in our program!
  • Ask about our volume discount for more than three seminars
  • No fee for initial consultation
  • Our guarantee is simple: Our client is satisfied or they do not pay


Popular subjects include:

  • Mastering the three phases of a collection call
  • How to handle the 9 to 10 excuses heard 90% of the time
  • How to write an effective letter, fax and e-mail for collections
  • An simple and easy to use method to resolve the excuse you have never heard before!
  • “Who’s side are they on?” – Working effectively with your sales department
  • How to develop the ‘special collection voice’
  • Cool, calm…and collected – deal with the Customer who is difficult, irate – maybe even obscene
  • Effective negotiating techniques (including the ‘Scotty & Captain Kirk method)

To go to our contact page, please click on: tell me more about in-house training programs

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  • Testimonials

    Testimonials
     
    "As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
    Thanks very much."
    Carol Crouse,
    Credit Manager,
    Toronto
     
    "No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."
    Tim Paulsen
     
    "You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
    Craig Burkhard,
    Vice-President, Lending,
    MacDill Federal Credit Union.
     
    Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."
    Gilles N. Therrien
    Manager, Process Excellence Customer Relationship Support
    Canada Post

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    • Don’t play hard to get! May 3, 2012
      Last week I was playing the part of a past-due client in a role play with one of our students. He was trying to impress upon me the negative results of further payment delay. “Your account will be a charge off,” he said. “What is that,” I asked. Got him! He hemmed and hawed, eventually […]
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