Collection Training

Collection Training to improve Accounts Receivable

As a Gold Advanced Toastmaster, I can’t help myself – I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
Thanks very much.
Carol Crouse, Credit Manager, Toronto

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Who we Are

You may work alone or in a team environment. Perhaps you are seasoned or you may be new to the business of accounts receivable. Our debt collection courses have been highly rated by people just like you.

Even with the years of experience our collection staff has, it was amazing how by learning a different way of wording a simple call or fax, could put a different, positive spin on collecting! It was a fun day, and well worth the time!
Jennifer Aylward , AR/Collection Manager, M-O Freightworks

Some popular topics:

  • Mastering the three phases of a collection call
  • How to handle the 9 to 10 excuses heard 90% of the time
  • How to write an effective letter, fax and e-mail for collections
  • A simple and easy to use method to resolve the excuse you have never heard before!
  • “Who’s side are they on?” – Working effectively with your sales department
  • How to develop the ‘special collection voice’
  • Cool, calm…and collected – deal with the Customer who is difficult, irate – maybe even obscene
  • Effective negotiating techniques including the ‘Scotty & Captain Kirk method’.

Click the following to take you to:

Partial Client List

  • Air Canada
  • Austin Energy
  • Baxter Medical Center
  • Bell Canada
  • Canada Post
  • Clarke Transport
  • Courts Jamaica
  • Detroit Energy (D.T.E.)
  • Lucent Technologies
  • McDill Federal Credit Union
  • N.A.C.M. (Hawaii)
  • Purolator Courier
  • Rogers
  • SaskTel
  • Student Loan Finance
  • Texas Credit Union
  • TD Canada Trust
  • Toronto Hydro


To review the full client list as well as reviews, please go to
client list and comments

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  • Testimonials

    Testimonials
     
    "As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
    Thanks very much."
    Carol Crouse,
    Credit Manager,
    Toronto
     
    "No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."
    Tim Paulsen
     
    "You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
    Craig Burkhard,
    Vice-President, Lending,
    MacDill Federal Credit Union.
     
    Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."
    Gilles N. Therrien
    Manager, Process Excellence Customer Relationship Support
    Canada Post

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