Collection Training

The members of the National Association of Credit Management Connect in Chicago, St. Louis and Upstate New York are singing the praises of Tim Paulsen’s classes, and they have backed that up by incredibly high scores on their evaluations.

Lillian Novak, VP, Education and Marketing
NACM Connect – Midwest

Working alone or within a team,  seasoned or new to the business of accounts receivable...we can help! Our debt collection courses for accounts receivable training have been highly rated by people just like you.

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Some topics:

  • Mastering the three phases of a collection call
  • Never thrown by an excuse again – ever!
  • Get best results from email, letters and fax
  • Handle the excuse you have never heard before!
  • “Who’s side are they on?” – Working ith your sales team
  • How to develop the ‘special collection voice’
  • Cool, calm…and collected – deal with the Customer who is difficult, irate – maybe even obscene
  • Effective negotiating techniques including the ‘Scotty & Captain Kirk method’.

As a Gold Advanced Toastmaster, I can’t help myself – I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
Thanks very much.
Carol Crouse, Credit Manager, Toronto


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Even with the years of experience our collection staff has, it was amazing how by learning a different way of wording a simple call or fax, could put a different, positive spin on collecting! It was a fun day, and well worth the time!
Jennifer Aylward , AR/Collection Manager, M-O Freightworks

Partial Client List

  • Air Canada
  • Austin Energy
  • Baxter Medical Center
  • Bell Canada
  • Canada Post
  • Clarke Transport
  • Courts Jamaica
  • Detroit Energy (D.T.E.)
  • Lucent Technologies
  • McDill Federal Credit Union
  • N.A.C.M. (Hawaii)
  • Purolator Courier
  • Rogers
  • SaskTel
  • Student Loan Finance
  • Texas Credit Union
  • TD Canada Trust
  • Toronto Hydro


To review the full client list as well as reviews, please go to
client list and comments

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  • Testimonials

    Testimonials

     
    "As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
    Thanks very much."
    Carol Crouse,
    Credit Manager,
    Toronto
     
    "No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."
    Tim Paulsen
     
    "You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
    Craig Burkhard,
    Vice-President, Lending,
    MacDill Federal Credit Union.
     
    Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."
    Gilles N. Therrien
    Manager, Process Excellence Customer Relationship Support
    Canada Post
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