Books

Books on Effective Collections

Paid in Full!

by Tim Paulsen

Collect more money, faster and keep (most) of your customers.
As well as having worked as a collector in both consumer and commercial collections, Tim Paulsen has developed and led more than 786 debt collection courses to more than 9,500 participants in fifteen different countries. Some of the topics in this content-rich book include:
  • Writing for your living (How to write effective letters, fax and email.)
  • Whose side are you on? (Working with sales.)
  • You get what you negotiatie
    …and much more!
debt collection training, debt collections training

Paid in Full

A bargain at only $24.95 plus $5 shipping.

The first edition went to five printings!

Or, save time and money with the e-book version, no shipping – only $9.99.

Audio CD

“Effective Collection Techniques” ( by Tim Paulsen )

In this audio program, based on the popular book, “Paid in Full”, author and International Collection Specialist on debt collections training, Tim Paulsen, will tell you how to:

  • Quickly handle ‘usual excuses AND the one you have never heard before!
  • Negotiate much better – for win/win results
  • Write superb letters, faxes and e-mails that people will actually read and that get results
  • Develop a special voice for collections
  • Successfully implement an effective (and fun) technique from his keynote address on “All I needed for collections I learned at the movies!!”


..and much more!

An audio program designed to help you and your firm collect more money, quicker…and still keep your Customers! Only 19.95

 

 

E-Book Tipping the Scales (In your favor!)

 

Only $9.99

This e-book by Tim Paulsen, contains more than 100 great tips to collect more and still keep customers. You’ll learn and have fun too! Titles range from:

  • Collecting from an F.O.B.
  • A day late and a dollar short!
  • Yelling Shark
  • No more deadbeats!
  • A sale on Collections!

…and many more.

 

Four Five (for price of four) great collection books

 

Get the e-book versions of four of the best books on collections for only $39.95.

 

 

 

  • Paid in Full – By Tim Paulsen
  • The Check is NOT in the Mail – by Len Sklar
  • Become the Squeaky Wheel – by Michelle Dunn
  • Debt Collections: Stir-Fried or Deep-Fried – by Steve Coyle
  • Tipping the Scales – Tim Paulsen

 

 

 

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  • Testimonials

    Testimonials
     
    "As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
    Thanks very much."
    Carol Crouse,
    Credit Manager,
    Toronto
     
    "No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."
    Tim Paulsen
     
    "You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
    Craig Burkhard,
    Vice-President, Lending,
    MacDill Federal Credit Union.
     
    Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."
    Gilles N. Therrien
    Manager, Process Excellence Customer Relationship Support
    Canada Post

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    • Don’t play hard to get! May 3, 2012
      Last week I was playing the part of a past-due client in a role play with one of our students. He was trying to impress upon me the negative results of further payment delay. “Your account will be a charge off,” he said. “What is that,” I asked. Got him! He hemmed and hawed, eventually […]
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