The Last of the Collection Letters!

admin  -  Aug 17, 2011  -  No Comments
Our most effective collection efforts will be made on the telephone and occasionally calling on the customer in person. Other contacts will be made by letter, fax and e-mail, but we recognize that it doesn’t have the same quick two-way communication or the sense of urgency. However, letters do have

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Crazy? Like a fox.

admin  -  Aug 17, 2011  -  No Comments
Our film industry in Canada is not large but we have managed to turn out some gems over the years. A few years ago, a wonderful film, “C.R.A.Z.Y.” was delivered to us by the talented director Jean-Marc Vallée. After viewing the film recently, I got into a discussion with some

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How long does it take (training)?

admin  -  Aug 02, 2011  -  No Comments
A famous surgeon once said that he could teach someone how to remove an appendix in just a couple of hours. “It’s not difficult,” he said. “But, it would take me four years or longer to teach them what to do if something went wrong during the operation.” It only

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Of course they’re talking to you!

admin  -  Aug 01, 2011  -  No Comments
A Russian Martial Arts instructor was recently talking to me about the question asked by actor Robert Di Niro in the movie ‘Taxi Driver’. “Are you talking to me?” By the time one gets to that part of a confrontation, you know darn well who they are talking to so

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Tip the scales in your favor

admin  -  Jul 29, 2011  -  No Comments
Updated the e-book, “Tipping the Scales” to now contain more than 100 of the best tips and techniques from my monthly newsletter, “Tim’s Tips”. Professionally edited and with an index to help you find advice to help with your collection challenges. To find out more about this book, and others:

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  • Testimonials

    Testimonials
     
    "As a Gold Advanced Toastmaster, I can't help myself - I am very picky about speakers – always conducting my own evaluation. Mr. Paulsen was fantastic. He was relaxed, exhibited great timing and demonstrated a wonderful way to get a message across to us. It was Impressive!
    Thanks very much."
    Carol Crouse,
    Credit Manager,
    Toronto
     
    "No excuses! The right training and the right tools and you can eliminate all excuses for being the best you can be, doing the very best you can do. No excuses."
    Tim Paulsen
     
    "You delivered a very dynamic, comprehensive collection-specific seminar. Our team continues to use the many techniques provided in your presentation. Your program was a real win for our collection team!"
    Craig Burkhard,
    Vice-President, Lending,
    MacDill Federal Credit Union.
     
    Learning about collections is sometimes as misunderstood as collecting itself. Tim Paulsen's approach leaves the learners motivated and confidant, two essential elements to making effective collections."
    Gilles N. Therrien
    Manager, Process Excellence Customer Relationship Support
    Canada Post

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    • Don’t play hard to get! May 3, 2012
      Last week I was playing the part of a past-due client in a role play with one of our students. He was trying to impress upon me the negative results of further payment delay. “Your account will be a charge off,” he said. “What is that,” I asked. Got him! He hemmed and hawed, eventually […]
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